Refund policy

At Soft Glow Rituals, we take pride in the quality of every product we ship. Please read our policy carefully before purchasing.

All Sales Are Final We do not accept returns or issue refunds unless your item arrives damaged, defective, or incorrect.

Damaged or Defective Items If your order arrives damaged or defective, you must contact us within 48 hours of delivery at [your email] with:

• Your order number
• Clear photos or video showing the damage or defect

Claims submitted without photo or video proof will not be eligible for a refund or replacement. Once verified, we will offer a replacement or store credit at our discretion.

No Proof, No Refund We are unable to process refund or replacement requests without supporting evidence. This policy exists to protect both our customers and our brand.

Non-Returnable Items All items are non-returnable once delivered, unless they meet the damaged/defective criteria above.

Contact Us For eligible claims: [your email] | softglowrituals.com